Refund policy

Refund & Return Policy

Due to the personal, hygienic, and handcrafted nature of our cosmetics and cold-process soaps, all sales are final. We cannot accept returns or exchanges on any personal care products once they have left our facility.

Damaged or Incorrect Items

We take great care in packaging your order, but we know transit can sometimes be rough. If your package arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• A clear photo of the damaged products and the shipping box.

Once verified, we will happily send out a replacement or issue a refund for the damaged items.

Cancellations

If you need to change or cancel your order, please contact us immediately. Once an order has been shipped and a tracking number has been issued, it can no longer be canceled or refunded.